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AS ISO 10002-2006

AS ISO 10002-2006 Customer satisfaction - Guidelines for complaints handling in organizations (ISO 10002:2004, MOD)

standard published 01/01/2006 by Standards Australia

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Adopts ISO 10002:2004 to provide guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement.

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Published: 01/01/2006File Size: 1 file , 490 KB